WHAT TIME IS CHECK-IN?
Check-in is from 2pm.
WHAT TIME IS CHECK-OUT?
Check-out time is by 11am on the day of departure.
CAN I HAVE A LATE CHECK-OUT?
We strive to be as helpful as possible if you need a late check-out
. Please speak with Reception and we will advise on possibilities and charges.
WHAT IS THE CANCELLATION POLICY?
A full refund is made on all flexible reservations if we are notified by 6pm on the day before your scheduled arrival.
HOW DO I CONTACT THE FRONT DESK FOR ADVANCE RESTAURANT, THEATRE, TRAVEL AND OTHER RESERVATIONS?
HOW DO I GET TO THE HOTEL?
Please see the Location
page of this website.
WHAT IS THE NEAREST TUBE STATION?
Bank Station, exit 3 on Threadneedles Street
HOW NEAR ARE YOU TO LONDON'S AIRPORTS?
We are 7.1 miles (11.5 kilometres) from London City Airport, 18.5 miles (29.7 kilometres) from Heathrow Airport and 28.1 miles (45.2 kilometres) from Gatwick Airport.
IS PARKING AVAILABLE?
We do not have an on-site car park, but nearby parking is available at Tower 42. At the weekend we have spaces reserved within the car park for £25 every 24 hours.
DO I NEED TO PRE-BOOK PARKING?
Spaces are available on a first come, first served basis.
IS INTERNET ACCESS AVAILABLE?
High-speed Wi-Fi access is complimentary throughout the hotel, in all guest rooms and public areas.
DO YOU HAVE 24-HOUR ROOM SERVICE?
Yes. Note that between 11pm and 6am we offer a reduced menu.
DO YOU HAVE A GYM?
We provide complimentary passes to a great nearby gym. Please ask at the reception.
WHAT ARE THE GYM OPENING TIMES?
Monday to Thursday, 6am to 10.30pm, Friday 6am to 10pm and weekends from 10am until 6pm.
CAN CHILDREN SHARE MY ROOM?
Yes. Note the maximum in each bedroom is two adults and one child.
DO YOU HAVE CONNECTING ROOMS?
Yes, we have six pairs of rooms that can be joined together.
DO YOUR ROOM RATES INCLUDE VAT?
DO YOU HAVE WHEELCHAIR ACCESSIBLE ROOMS?
Yes, we have one room which is accessible to wheelchair users.
CAN YOU PROVIDE BABYSITTING?
Yes, with 48 hours prior notice.
ARE PETS ALLOWED?
We can only welcome guide dogs into Threadneedles.
DO YOU HAVE SMOKING ROOMS?
No. The hotel is entirely no-smoking throughout.
IS THE HOTEL AIR-CONDITIONED?
CAN YOU ARRANGE EXECUTIVE TRANSPORT?
Yes. Please contact us by calling ‘0’ from your hotel room or dial +44(0)2076578080
to discuss your requirements.
DO YOU PROVIDE EXPRESS CHECK-OUT?
Yes. Please ask reception for the procedure.
STILL HAVE A QUESTION?